---
title: "Support"
description: "How to ask Flume for live access, change your allowed origins, raise a limit or report a problem, and what to include so the answer is fast."
url: https://docs.tryflume.ai/support
updated: 2026-11-11
---

# Support

> How to ask Flume for live access, change your allowed origins, raise a limit or report a problem, and what to include so the answer is fast.

Flume handles keys, live access and configuration by request, by email. This page says what to ask for and what to include.

## How do you reach Flume?

Email `support@tryflume.ai`.

There is no self-serve sign-up, no partner dashboard and no public status page today.

## What can you ask for?

| Request | Include |
|---|---|
| A sandbox key | See [Get a sandbox key](https://docs.tryflume.ai/get-a-key.md) |
| Live access | See [Ask for live access](#ask-for-live-access) |
| A change to allowed origins, image hosts or redirect hosts | The exact values, and the environment |
| A higher daily limit | Which call, and your expected daily volume |
| A lost or leaked key | The key prefix. Never the key |

## Ask for live access

1. Finish the [go-live checklist](https://docs.tryflume.ai/go-live.md) in the sandbox.
2. Email the items in [Send this to Flume](https://docs.tryflume.ai/go-live.md#send-this-to-flume).
3. Flume enables your platform on live and sends a live key.

Live is in early access. Flume is not yet opening it to new partners, and will enable it by request, one partner at a time. Build and test in the sandbox, and do not plan a launch on live until Flume confirms your platform is enabled.

## What should a problem report include?

- `X-Request-Id` of a failing call. It is on every response, and in `error.request_id`.
- The time in UTC.
- The environment: sandbox or live.
- The method and path.
- The `error.code` you got.
- For the iframe: `session_uuid`, your item id and your user's `external_ref`.
- Your key prefix.

Never send a partner key, a user access token, a connect code or an `iframe_url`.

## What can you do yourself?

| Task | How |
|---|---|
| Rotate or revoke a key | [Rotate your key](https://docs.tryflume.ai/guides/rotate-keys.md) |
| Revoke a user's access token | [`DELETE /users/{external_ref}/token`](https://docs.tryflume.ai/embed/server-calls.md#revoke-a-users-access-token) |

## Report a problem with these docs

Email `support@tryflume.ai` with the page's URL and what was wrong or missing.